Privacy Policy

1. Introduction

Syarikat Telecopier Sales & Services Sdn Bhd (“Telecopier”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or submit your details through our enquiry forms.

2. Personal Data We Collect

We may collect and process the following personal data:

• Full name
• Company name
• Contact number
• Email address
• Business address
• Any information you provide via enquiry forms, WhatsApp, or email

We may also automatically collect:

• IP address
• Browser type
• Website usage data via cookies or analytics tools

3. Purpose of Collecting Personal Data

Your personal data is collected for the following purposes:

• To respond to enquiries and provide quotations
• To provide photocopier rental services
• To contact you regarding your request or service
• To improve our website and customer experience
• For internal record keeping and administrative purposes
• To comply with legal and regulatory requirements

4. Consent

By submitting your personal data through our website, you consent to the collection and processing of your personal data and agree to be contacted by Telecopier via phone, email, or WhatsApp.

You may withdraw your consent at any time by contacting us.

5. Disclosure of Personal Data

We do not sell or rent your personal data.

However, we may disclose your information to:

• Our internal staff and authorised personnel
• Service providers such as IT support or hosting providers
• Legal authorities if required under Malaysian law

All third parties are required to keep your information confidential.

6. Data Security

We take reasonable steps to protect your personal data from unauthorised access, disclosure, alteration, or misuse.

However, no method of transmission over the internet is 100% secure.

7. Data Retention

We will retain your personal data only as long as necessary to fulfil the purpose it was collected and to comply with legal obligations.

8. Your Rights Under PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• Request access to your personal data
• Request correction of inaccurate personal data
• Withdraw consent for data processing
• Limit the use of your personal data

To exercise these rights, please contact us.

9. Cookies & Tracking

Our website may use cookies to improve website functionality, analyse traffic, and understand user behaviour.

You may disable cookies in your browser settings.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.